How Can We Help?
Frequently Asked Questions
📏🦶 1. Draw the pattern of your feet on paper. 2. Measure the length of the sole of the foot from the tip of the thumb to the bottom of the heel using a ruler. 3. Match the length of the sole of your foot with the size chart of the shoe you will choose. If your feet are wide, we advise you to choose one size larger. If your feet are slimmer, you can wear normal size. 🌏🌱 If your feet are wide, we advise you to choose one size larger. If your feet are slimmer, you can wear normal size. Kindly be noted, sizing varies among our style and the size chart detail is available at every product page to help you out.
🧼🪥 1. Avoid using liquid/powder detergent. Replace with bar/liquid soap nut (lerak) as it won't damage the fibers and color of the fabric in the shoes. 2. Do not soak the shoes. Splash the surface of the dirty shoes with soapy water. 3. Scrub with a shoe brush in one direction. Rinse the wet part by wiping it with a clean cloth to dry. 4. Air-dry your shoes. Avoid direct sunlight. 5. Store shoes in a dry place. 🌤️🌱
Orders paid before the cut-off time of 15.00 WIB will be processed on the same day. Orders paid after passing these hours will be processed on the next day. If it falls on Friday, we will process the order on Saturday. AWB numbers will be active within 1x24 hours and is sent to your registered email.
1. We provide opportunities for customers who want to return or exchange their products for these 3 following reasons: the size received is still not fit, damaged / defective or missing part, and wrong product(s) arrived. Returns, exchanges, and refunds are only eligible for footwear that is unworn, unwash and in its original condition. 2. Please send us the unboxing videos and photos. Once your complaint is approved and product replacement is available, our Customer Care will give you the Return and Exchange Form. Please note that you have to send back the product to our warehouse within a maximum period of 7 working days after the product arrives. 3. Return and exchange is free. Exchange is eligible only for products that have equal or higher prices. If the product replacement is still not fit, next returns and exchanges fee will be covered by the customer. 4. Apparel, accessories, and discount/promo/sale products are not eligible for a return, exchange, or refund. The product will be shipped to you. After you confirm the receipt of payment and shipping to our customer care, your replacement product will be delivered. 5. If you need further information, you can contact Pijakbumi Customer Care at firstname.lastname@example.org
🗓️ 🕒 Kindly reach us through WhatsApp +62 813-6009-9907 Operational Hours: Monday-Friday 09.00-15.00 WIB | Saturday: 09.00-10.00 WIB. Sunday: OFF.